About us:
Jurny isn't just a company; it's a mission to improve, innovate, and deliver unique solutions for Hospitality. Our values shape our organization's culture and define our company's character. We believe in doing what’s right, not what’s easy. This spirit carries into every facet of our business.
Role overview:
The successful candidate will have the ability to thrive in a startup environment, quickly adapting to changing processes and expectations. A successful CSM should have a passion for customer success and be driven to create the best outcomes for customers while being able to put a smile on their faces.
Key Responsibilities:
- Serve as the primary point of contact for Jurny customers.
- Develop strong relationships with both internal and external stakeholders.
- Manage client onboarding and training processes.
- Create and execute customer success plans.
- Bridge the gap between sales and customer support teams.
- Ensure customers achieve fast time-to-value.
- Keep clients engaged and encourage regular product usage.
- Build customer loyalty and reduce customer churn.
- Maintain a "high-level view" of the entire support process.
- Advocate for customers' needs and requirements.
- Foster a customer-centric environment within the organization.
- Resolve customer issues promptly and effectively.
Requirements:
- Minimum of 3-5 years of experience in a Customer Success Manager role or similar.
- Fluency in written and verbal English is mandatory.
- Excellent communication and problem-solving skills.
- Strong understanding of customer success principles.
- Organized and detail-oriented.
- Comfortable interacting with customers through various channels (phone, email, Slack, etc.).
- Proficiency in Spanish and other languages is a plus.
We are seeking a dynamic individual who can make an immediate impact. If you possess these qualities, we encourage you to apply today and join our team!
Location: MEXICO / LATAM / Philippines
At Jurny, we are proud to be an equal-opportunity employer, celebrating diversity and fostering an inclusive environment where all team members feel valued and heard.